![]() ![]() He offered a refund or to move it to a different date. When we got inside he told us something was broken in the room we had reserved and that we weren't going to be able to use it. When we were about to drive away about 20 minutes after arriving, the guy showed up apologizing about a staffing issue. ![]() One of the groups left while we discussed what we were going to do since we had driven 45 minutes to get there. When we showed up no one was in the building and there were 3 other groups of people also waiting. Then on the 4th of July we scheduled their Tortuga room. We came and did the Wizard room and they hadn't reset it fully so there were things that were already opened that shouldn't have been. This place was good when it first opened but had gone down hill drastically. The guy who got us at the end was nice though. That one lady at the beginning set a bad tone for the experience. We opened all the bottles were asking for hints trying to see what to do then a couple minutes later they were finally like yay you got it! So overall room was fun but needed a better intro. There were a few rooms happening at once I think so once we got the pills from the last step nothing happened. This wasn’t the end for this one, the goal was to get some pills. Usually for an escape room the goal is to well escape. It was fun but we wish we had known the end goal. Once this was figured out we did the insane asylum room. Also this is one of the more expensive escape rooms you can do, many other places are around $20/person. ![]() The issue was we reserved for 4 (4 emails, 4 signed waivers) but it was showing as for 2 only. Will also help in maintaining and cleaning our facilities.There was an issue with our reservation at first and the woman who was stationed at the front appeared extremely irritated with us. This responsibility includes greeting the customers, guiding the customers through the game, debriefing the customers after the game, and resetting the clues correctly every time. Our Operators are in charge of the in-room customer experience – up to 2 rooms per shift. We have been blessed to be one of the top attractions in Austin and San Antonio and we work hard to keep it that way. We want to move away from the horror genre that other rooms use and focus on providing mainstream entertainment. Our goal is to provide people with a fun way to develop their teamwork, logic and communication skills in an interactive group setting. Since we opened our doors, we have continuously strived to provide the very best in escape room entertainment and experience for our customers (locals, tourists, and corporations alike). We then opened a second location in San Antonio in April of 2015, hoping to bring the same excitement to San Antonio as well. After collaborating to establish the Zombie Room as our first attraction, we opened our doors and have since then added 2 more room concepts to our portfolio (the Museum Room and the Bomb Room). After visiting another escape room venue in London, UK, the founders decided Austin would be a perfect city to bring this concept to. ![]() The first location, Austin Panic Room, was founded in August 2014 in a small red house on the east side of Austin, TX by four students and one alumnus of the University of Texas at Austin. The San Antonio Panic Room is the second location of the Panic Room Company. ![]()
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